Introducing Jacinta, an accomplished Customer Experience Specialist with 11 years of excellence in customer service. Armed with a Diploma in Tourism, Travel, and Business, and certifications in Galileo, French, Spanish, and Digital Marketing, Mercy brings a wealth of expertise to the table. Fluent in English and Swahili, Mercy excels as a Social Media Community Manager, driving client retention and acquisition. Now seeking to apply her passion for exceptional customer experiences in a dynamic organization.